Refund policy

Last updated: October 20, 2026

30-day returns

You may request a return within 30 days after your order is delivered if the item is unused, or if it has a quality defect. A defective item does not need to be unused to qualify.

How to start a return

Request a return from your order: sign in to your account on westwaketackle.com (or open the order link in your confirmation email), choose the order, select Request return, pick the items and the reason, and describe the problem. Please don't send anything back until we approve the request. Once approved, we email you the return address and instructions. For a quality problem we may ask you for photos.

Damaged, wrong or missing items

If something arrives damaged, is not what you ordered, or is missing from the parcel, request a return on that order within 7 days of delivery. We will ask for photos of the item and the packaging.

For defective or damaged items under $15, we usually refund or replace from your photos, and you don't need to send the item back.

We review repeated claims. If an account, address or phone number makes frequent claims, we may ask for the item back before refunding, decline further claims, or refuse future orders.

Return shipping

For items returned for a reason other than a defect or our mistake, the customer pays return shipping, and the original shipping charge is not refunded. If the item is defective or we sent the wrong item, we cover the return shipping and refund your original shipping.

Returns go to our U.S. return address in Arcadia, California. Customers outside the United States return to the same address.

Cancellations

You can cancel for a full refund within 1 hour of placing your order, as long as we have not yet placed it with our supplier. After that, please wait for delivery and use the return process.

Refunds

After we receive and inspect a returned item, or approve a claim from photos, we email you the result and refund to your original payment method. Your bank or card issuer may take a few extra days to post it. If part of your order turns out to be unavailable, that part is refunded automatically and the rest still ships.